Refund policy

Return & Refund Policy

Return Policy – SHIQUEEN.IN

At SHIQUEEN.IN, we want you to love every piece you purchase. If you receive a product that is damaged, defective, incorrect, or different from what was ordered, we are here to help.

1. Eligibility for Return

You may request a return if:

  • The product is damaged or defective when received.
  • You received the wrong product.
  • The product received is significantly different from the product shown or described on our website.
  • The product is missing any advertised component.

2. Return Request Period

Please contact us within 48 hours of delivery to report any damaged, defective, or incorrect product.

To process your request, please provide:

  • Order number
  • Clear photos/videos of the product
  • Photos/videos of the packaging
  • Reason for the return

3. Product Condition

For eligible returns, the product should be:

  • Unworn and unused
  • In its original packaging
  • Accompanied by tags, if applicable
  • Free from scratches, damage, or signs of use

4. Non-Returnable Items

For hygiene and safety reasons, certain jewellery items may not be eligible for return once used or worn.

Customized, personalized, engraved, or specially made products are generally non-returnable, except where the product is defective, damaged, incorrect, or not as described.

5. Refund

Once the returned product is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed through the applicable payment method. The time taken for the amount to reflect in your account may depend on your bank/payment provider.

6. Exchange

Eligible products may be exchanged, subject to product availability. Please contact our customer support team within the specified return period.

7. Wrong or Damaged Product

If you receive a damaged or incorrect product, please do not use or alter the product. Contact us as soon as possible with photos/videos so that we can assist you.

8. Return Shipping

For approved returns caused by a damaged, defective, incorrect, or significantly misdescribed product, SHIQUEEN.IN will provide the applicable return-shipping assistance.

For any optional change-of-mind return, if offered on a particular product, the applicable return-shipping terms will be displayed before purchase.

9. Cancellation

Orders may be cancelled before dispatch, subject to our order-processing status. Once an order has been dispatched, cancellation may no longer be possible.

10. Contact Us

For return, exchange, or refund assistance, please contact our customer support team:

Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Website: SHIQUEEN.IN

SHIQUEEN.IN – Crafted for Every Queen. 👑